Terms and Conditions
Terms and conditions
Please read these terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Lime International Ltd (YOURTravel, we or us).
Tailor Made travel prices are valid until 31 December 2019; and Small Group Escorted Journeys prices are valid as stated per tour. This information is accurate and up-to-date at the time of printing, please note that:
– the contents of this document is based on information supplied to us by third party suppliers and we cannot be expected to have personal knowledge of the current conditions of accommodation, facilities and services provided by each supplier;
– facilities and/or services may change after the date of printing.
Confirmation of services
Your acceptance of a quotation or your booking request does not guarantee actual availability of the requested flights, tours, accommodation or services until such time as you receive a confirmation invoice from YOURTravel.
Deposits and Final Payments: Small Group Escorted Journeys
A non-refundable 20% deposit is required within 7 days of our confirmation of your option. If the deposit is not received by this time we reserve the right to cancel all arrangements without notification. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions set forth in the holiday flyer/brochure. Final payment is due between 60 and 90 days before departure and is stated under the Booking Conditions. If we do not receive the final payment by the due date, we reserve the right to cancel all arrangements without notification. Bookings made within 60 days of departure will only be processed if we hold full payment. We do not accept bookings for travel within 5 days of departure.
Please note that your place will not be confirmed until a copy of your passport and the deposit has been received. The name provided in the reservation must match the full name as per passport. Passport must be valid for 6 months after your scheduled return.
Amendments: Small Group Escorted Tours
If you wish to alter your arrangements after your booking is confirmed you must notify us in writing. We will endeavour to make the amendments you require but due to the additional administrative costs we will charge you $50 per amendment plus any fees imposed by our suppliers. Amendments made within 60 days of departure are subject to full cancellation fees.
YOURTravel defines Force Majeure as: "Any circumstances beyond the reasonable control of a party which prevent or impede the due performance of our services, including but not limited to war or hostilities; riot or civil commotion; epidemic; earthquake, flood or other natural disasters." The traveler and his agent warrant that YOURTravel and its subsidiaries shall not be responsible and/or liable for costs or missed opportunities due to changes and/or cancellations in the program, or part(s) thereof due to Force Majeure.
Cancellation and Refunds
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking regardless of whether travel has commenced. As a minimum, our cancellation charges are 20% of the total booking value, plus any applicable supplier fees or penalties. The amount of each suppliers cancellation fees or penalties is beyond our control and payment is solely your responsibility. To the extent permitted by law, no refund is available for cancellations after the holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised.
Requests for refunds must be received no later than 30 days after the last service booked with YOURTravel. Where air tickets are purchased from YOURTravel, cancellation fees will be applied by the airline and refunds, if any, will not be made until the airline has refunded YOURTravel.
Regarding Small Group Escorted Journeys:
Any cancellations must be received in writing and will be assessed based on the date received in our office. Cancellation fees are levied as follows:
More than 60 days before departure – loss of deposit
From 60-31 days before departure – 50%
Less than 30 days before departure – 100%
Where air tickets are included and purchased from YOURTravel, cancellation fees will also be applied by the airline and refunds, if any, will not be made until the airline has refunded YOURTravel.
Prices, Taxes and Currency Fluctuations
YOURTravel guarantees the price of your arrangements once you have paid us in full. Small Group Escorted Tour prices are based on costs and exchange rates as at 01 May 2018 – should these change it may be necessary to reprice your holiday package.
Please check with YOURTravel before placing your reservation to ascertain if there have been any pricing changes. The price quoted for a package will be a total figure and no breakdown of component costs can be provided. Taxes or levies imposed by government bodies or their agencies are beyond our control. Prices shown are for payment by cash, cheque or debit card only.
Credit Card Transactions
We accept certain credit cards – contact YOURTravel for more details. If you pay by credit card, there is a service fee of 2.5% per transaction.
Not Included in Tour Cost
Airfares (unless specified), airport taxes, ticketable taxes and surcharges, visas, insurance, excess baggage, optional activities, shore excursions, gratuities/tipping (unless stated otherwise), and items of a personal nature.
If unforeseen circumstances beyond our control require us to make necessary changes to your holiday we reserve the right to cancel or reschedule departures and itineraries. When it is necessary to change a hotel the company reserves the right to substitute accommodation of at least a similar standard. Travel dates and transit points are based on airline schedules available at the time of publishing. These may change at any stage which may alter the itinerary and require amending flights and/or cities. Cruise lines reserve the right to change ports of call at any time including during the cruise itself. YOURTravel is not liable for any additional costs incurred in any changes beyond our control.
Tour Manager: Small Group Escorted Tours
YOURTravel reserves the right to change tour manager should it be deemed necessary.
Accommodation descriptions are based on current guides and are subject to change. Accommodation photographs may not be specific to the actual hotel room occupied.
Meals shown on the holiday flyer indicate the meals included in your tour fare.
Maps used are for illustration purposes only and may not be to scale.
It is a condition of booking one of our tours that travellers are adequately insured for the full duration of their holiday. We strongly recommend that travel insurance is purchased at the time of reservation and payment of deposit.
While every effort is made to ensure guest safety, YOURTravel makes no representation as to the safety, conditions or other issues that may exist at any destination. For travel advice please contact the Ministry of Foreign Affairs and Trade or visit their website at www.safetravel.govt.nz
Passports, Visas & Health
It is your responsibility to have a valid passport and any visas, re-entry permits and/or health regulations which meet the requirements of immigration and other government authorities.
Delivery of Documentation
YOURTravel dispatches documents by courier and/or electronically after full payment has been received and at least two weeks before departure. Bookings made close to departure date may mean documents will be sent within the two-week period before departure.
You agree that where our services are acquired for business purposes, or where you hold yourself out as acquiring our services for business purposes, the Consumer Guarantees Act 1993 will not apply to any supply of goods or services made under these conditions.
This agreement is covered by the laws of New Zealand. Any claim or legal action against overseas suppliers is likely to be subject to the terms of your contract with them and may be governed by the laws of other countries.
There is no contract between the company and the client until the company has provided a confirmation invoice and the appropriate deposit has been received. YOURTravel accepts bookings subject to the following conditions:
(a) YOURTravel acts as a co-ordinator for all persons taking the tour in the making of all arrangements for transportation, sightseeing and hotel accommodations none of which are owned, managed, controlled or operated by YOURTravel.
(b) YOURTravel only acts as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assume no responsibility for the loss or damage to property or for injury, illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars, uprisings or acts of God over which we have no control.
(c) YOURTravel does not assume responsibility for seat assignments, name changes, schedule or flight changes, cancellations, claims for reimbursement of airline ticket fees or any other loss or expense incurred to you for any reason whatsoever when purchasing or using airline services.
(d) While the company will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by the company.
(e) The information contained in this document is correct to the best of the Company’s knowledge at the time of print. The Company however accepts no liability for innocent inaccuracies contained herein.
(f) Please note that employees of overseas suppliers are not authorised to make undertakings to our clients in respect of refunds or other matters.
Peace of Mind
YOURTravel hold professional indemnity and liability insurance with QEB in the amount of NZ$2 million.
17a Maclean Street
PRICES ARE IN NEW ZEALAND DOLLARS (UNLESS STATED OTHERWISE)